These Terms and Conditions explain the rules for using CyOku. By creating an account, accessing a course, using AI features, buying a course, or using any part of our platform, you agree to these Terms.
1. About us
CyOku is an online education platform operated by CyberQuality LTD.
Business name: CyberQuality LTD
Trading name: CyOku
Website: cyoku.com
Contact email: support@cyoku.com
Company number: 15245001
2. Meaning of important words
In these Terms:
- “CyOku”, “we”, “us” or “our” means CyberQuality LTD and the CyOku platform.
- “User”, “you” or “your” means anyone who accesses or uses CyOku.
- “Student” means a user who studies courses or uses learning features.
- “Instructor” means a user who creates, uploads or sells educational content on CyOku.
- “Content” means courses, videos, text, PDFs, questions, mock exams, explanations, comments, AI responses, images, files or other materials.
- “AI Features” means any artificial intelligence functionality available through CyOku, including AI tutor, AI teacher, AI explanations, AI question answering, personalised study guidance or similar tools.
3. Eligibility and account registration
You must provide accurate and complete information when creating an account. You are responsible for keeping your login details secure and for all activity under your account.
If you are under 18, you should use CyOku only with the knowledge and permission of a parent or legal guardian. If you are under 13, a parent or legal guardian must create or approve the account and supervise use of the platform.
We may refuse, suspend or close an account where we reasonably believe that:
- the information provided is false, misleading or incomplete;
- the account is being used unlawfully or abusively;
- the user has breached these Terms;
- continued use may create legal, security, payment, safeguarding or technical risk.
4. What CyOku provides
CyOku provides online education services, which may include:
- video lessons;
- PDF and written learning materials;
- interactive question banks;
- mock exams and reports;
- course progress tools;
- AI-supported learning tools;
- instructor-created courses and materials.
CyOku is an educational platform. We do not guarantee any particular exam result, school placement, university admission, job outcome, qualification, income, professional result or personal result.
5. AI features
CyOku may provide optional AI Features to support learning. AI Features may use third-party AI service providers depending on the user’s needs and the features selected.
AI responses may be incomplete, inaccurate, outdated or unsuitable for your specific situation. You must not rely on AI responses as your only source of truth. You should check important answers with a teacher, instructor, parent, guardian, professional adviser or reliable source.
AI Features must not be used for:
- medical, legal, financial, immigration, tax or other professional advice;
- emergency support;
- cheating, plagiarism or academic dishonesty;
- creating harmful, illegal, abusive, discriminatory or unsafe content;
- uploading unnecessary sensitive personal information.
You are responsible for checking whether AI-generated content is accurate and suitable before using it.
6. Courses and educational content
Course descriptions, previews, prices, availability and features may change from time to time. We try to keep course information accurate, but we do not guarantee that every course will always remain available or unchanged.
Instructors are responsible for the content they upload. We may review, remove, restrict or suspend content where we reasonably believe it breaches these Terms, infringes rights, creates legal risk, creates safeguarding risk, or damages the platform.
7. Student responsibilities
Students must use CyOku honestly, lawfully and respectfully. You must not:
- share your account with others;
- copy, record, download, distribute or resell course materials unless we clearly allow it;
- attempt to bypass payment, access controls or security features;
- misuse AI Features to cheat or produce dishonest academic work;
- upload unlawful, offensive, harmful or infringing content;
- interfere with the operation of CyOku or other users’ access.
8. Instructor responsibilities
If you upload or sell courses on CyOku, you confirm that:
- you own the content or have permission to use it;
- your content does not infringe copyright, trade marks, privacy rights or other rights;
- your course descriptions are honest and not misleading;
- your content is suitable for the audience you target;
- you will not upload illegal, unsafe, discriminatory, hateful, abusive or harmful material;
- you will comply with applicable education, advertising, consumer and data protection rules.
We may remove instructor content or suspend instructor accounts where we reasonably believe there is a breach of these Terms.
9. Payments
Paid courses or paid features must be paid for before access is granted, unless we clearly state otherwise. Prices may include or exclude taxes depending on what is shown at checkout.
Payments may be processed by third-party payment providers such as Stripe or other payment services. We do not store full payment card details on our own servers.
Access to purchased courses may be time-limited. Where a course has an expiry period, this will be shown or explained during purchase or in your account.
10. Cancellations, refunds and digital content
Your legal cancellation and refund rights depend on your location, whether you are a consumer or business customer, the type of product purchased, whether digital content has already been accessed, and any applicable consumer protection law.
If you are a UK consumer, you may have statutory rights in relation to digital content. Nothing in these Terms removes your statutory rights.
Where you buy digital content and request or agree to immediate access before the end of any cooling-off period, you may lose the right to cancel once access, streaming, download or digital delivery begins, where the law allows this and the required consent and acknowledgement have been obtained.
We may refuse refunds where:
- you have already accessed or used digital content and the law allows us to refuse cancellation;
- the refund request is abusive, fraudulent or dishonest;
- you breached these Terms;
- the issue was caused by your own device, internet connection or unsupported software;
- the law does not require a refund.
We may provide refunds where required by law, where content is unavailable due to our fault, or where we decide at our discretion that a refund is fair.
11. Intellectual property
CyOku, its platform design, software, branding, logos, text, graphics and original materials belong to us or our licensors. Course content belongs to the relevant owner, instructor or licensor.
Buying or accessing a course gives you a personal, limited, non-transferable, non-exclusive right to use that course for your own learning. It does not give you ownership of the course or permission to copy, share, sell, publish or distribute it.
12. User content licence
If you upload, submit or create content on CyOku, you remain responsible for it. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, display, transmit and use that content only as needed to provide, secure, improve and operate CyOku.
You confirm that you have the necessary rights to upload or submit your content.
13. Prohibited use
You must not use CyOku:
- for unlawful, fraudulent, harmful or abusive purposes;
- to harass, threaten, bully, exploit or harm others;
- to upload malware, viruses or harmful code;
- to scrape, copy or extract platform data without permission;
- to reverse engineer or attack our systems;
- to infringe intellectual property or privacy rights;
- to bypass security, payment or access controls;
- to misuse AI Features or generate unsafe content.
14. Platform availability
We aim to keep CyOku available, secure and reliable. However, we do not guarantee that CyOku will always be uninterrupted, error-free, secure or available.
We may suspend access for maintenance, updates, security, legal reasons, infrastructure issues, third-party service failures, payment issues or emergencies.
15. Third-party services
CyOku may depend on third-party services, including cloud hosting, storage, email, payment, analytics where enabled, AI providers, security providers and communication tools.
We are not responsible for third-party websites, platforms or services that we do not control. Your use of third-party services may be subject to their own terms and privacy notices.
16. Data protection
We process personal data according to our Privacy Policy. You should read our Privacy Policy before creating an account or using CyOku.
Our Privacy Policy is available at: /legal/privacy
17. Security
We use reasonable technical and organisational measures to protect CyOku and user data. However, no online platform can be guaranteed to be completely secure.
You must keep your password safe and tell us promptly if you believe your account has been accessed without permission.
17A. Platform rules and acceptable use
CyOku also publishes platform rules that explain acceptable use, school and parent expectations, AI safety rules, content standards and reporting routes. Those rules form part of these Terms.
The Platform Rules are available at: /legal/rules
18. Suspension and termination
We may suspend, restrict or terminate your account if we reasonably believe that:
- you breached these Terms;
- your account creates legal, security, safeguarding or payment risk;
- your use damages CyOku, other users, instructors or third parties;
- we are required to do so by law or by a competent authority.
Where reasonable, we may give notice before suspension or termination. We may act immediately where urgent action is needed.
19. Limitation of liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights you have as a consumer that cannot legally be excluded.
To the maximum extent permitted by law, we are not responsible for:
- loss caused by your misuse of CyOku;
- loss caused by incorrect information you provide;
- loss caused by third-party services outside our control;
- loss of profit, business, revenue, goodwill or opportunity;
- indirect or consequential loss;
- educational, exam, employment or personal outcomes not being achieved;
- AI-generated content being inaccurate, incomplete or unsuitable where you failed to verify it.
If you are a business user, our total liability to you for claims relating to CyOku is limited to the amount you paid to us in the 12 months before the claim arose, unless the law requires otherwise.
If you are a consumer, this limitation applies only to the extent permitted by consumer protection law.
20. Indemnity for business users and instructors
If you are an instructor or business user, you agree to compensate us for losses, claims, damages, costs and expenses arising from your breach of these Terms, your content, your misuse of CyOku, or your infringement of third-party rights.
21. Changes to these Terms
We may update these Terms from time to time. If we make important changes, we will take reasonable steps to notify users, such as by website notice, account notice or email.
Continued use of CyOku after changes take effect means you accept the updated Terms. If you do not agree, you should stop using CyOku.
22. Governing law and courts
These Terms are governed by the laws of England and Wales.
If you are a business user, the courts of England and Wales have exclusive jurisdiction over any dispute arising from or relating to these Terms or CyOku.
If you are a consumer, the courts of England and Wales will have jurisdiction to the maximum extent permitted by law. This does not remove any mandatory consumer rights that apply in the country or region where you live.
23. Contact us
If you have questions about these Terms, contact us:
Email: support@cyoku.com
Website: cyoku.com